A Kenyan friend told me that if you hate someone in Kenya, you should send them a package. That is, the Postal Corporation of Kenya (Posta) is so inefficient, bureaucratic, slow, and expensive, that you will force someone to suffer should they try to collect their package.
I ordered some shoes from Asos — a website that surprisingly delivers to Kenya — and last week I got the package slip on my desk at work (this was admittedly another surprise). Because I work during the weekdays, I decided to go to Posta on Saturday to pick up my package. If only it was that easy.
Posta’s office on Haile Selassie Avenue is open on Saturdays, but the parcel window isn’t; they told me to come back on Monday at 8am. This is a Kenyan Government office, after all.
Last weekend I had my phone — an LG Nexus 4 — stolen on a matatu in town (a City Hoppa bus on the Ngong Road → Nairobi route). It must have happened as I was getting off at Kenyatta Ave / Koinange street, as I had it in my hands just before then, but had put it into my bag before alighting. I wanted to go tell Safaricom to block the IMEI so that the phone couldn’t be used on their network, and apparently they won’t do that unless you file a police report.
This is what happened when I went to the Central Police Station to report the theft.
TL;DR: it was an very unpleasant experience; somehow they manage to make you feel like a criminal for being the victim of a crime… (╯°□°）╯︵ ┻━┻